BRENO RAMOS MIGUEL

Full-stack Developer (JavaScript Focus) | Technical Support Analyst

Rio de Janeiro, BR.

About

Proactive Technical Support Analyst with 1+ year experience in automated systems, strategically transitioning to Full-stack Development with a strong focus on JavaScript and automation. Proven ability to resolve complex technical issues, ensure stringent SLA compliance, and deliver effective bilingual technical communication (English/Portuguese), ready to leverage these skills in a dynamic development environment.

Work

EZTech Tecnologia e Automação

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Analista de Suporte Técnico

Rio de Janeiro, RJ, Brazil

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Summary

Managed daily technical support for automated systems, ensuring high availability and client satisfaction through proactive problem-solving and strategic reporting.

Highlights

Provided expert technical support for automation systems, successfully resolving 20-25 daily incidents and maintaining critical operational continuity.

Achieved 100% SLA compliance, consistently resolving critical issues within 1 hour and general issues within 24 hours, utilizing automated report analysis to preemptively address potential disruptions.

Developed and delivered comprehensive technical training for partners, significantly enhancing their system proficiency, and authored detailed technical reports to document solutions and improvements.

Colégio Santo Agostinho

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Jovem Aprendiz

Rio de Janeiro, RJ, Brazil

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Summary

Supported operational efficiency and client satisfaction through meticulous technical documentation and direct customer engagement as a Young Apprentice.

Highlights

Developed and maintained comprehensive technical documentation, improving accessibility and clarity for operational procedures and user guides.

Provided effective operational support and direct customer service, resolving inquiries and contributing to a positive user experience.

Education

IBMR

Rio de Janeiro, RJ, Brazil
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Tecnólogo Análise e Desenvolvimento de Sistemas

Senac RJ

Rio de Janeiro, RJ, Brazil
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Técnico Informática

Languages

Portuguese

English

Fluent

Skills

Frontend Development

JavaScript, HTML5, CSS3, Vue.js.

Backend Development

Node.js, SQL, Java.

Databases

MySQL.

Operating Systems

Linux, Windows.

Development Tools & Methodologies

Git, VS Code, Scrum.

Technical Support & Operations

Advanced Troubleshooting, SLA Management, Automation Systems Support, Technical Documentation, Operational Support.

Problem Solving & Analysis

Complex Problem Resolution, Data Analysis, Critical Improvement Identification, Multiple Priority Management.

Communication & Collaboration

Bilingual Technical Communication (English Fluent), Partner Training, Technical Report Writing, Client Service.

Work Ethic

High-Volume Environment, Pressure Management.